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Owned and operated by Home Sanctuary Living, we are happy to answer questions about cold plunges, saunas, fire tables, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like patio furniture sets, outdoor kitchens, and cold plunges may require freight delivery, and our team will keep you informed every step of the way.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a direct link to follow your shipment. If you have not received a tracking update within 3 business days of placing your order, feel free to contact us and we will look into it right away.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on eligibility and the return process. Our support team is also available to walk you through each step.
Can I exchange an item for a different model or size?
We are happy to help with exchanges on eligible products within the return window. Contact our team with your order number and the item you would like instead, and we will get the process started. Please review our Return Policy for complete details on exchange eligibility.
How do I choose between a cold plunge and an infrared sauna?
It depends on how you want to unwind. Cold plunges use chilled water immersion and are popular for post-activity recovery, while infrared saunas offer gentle, radiant warmth designed to support relaxation. Our team can help you decide which fits your space and lifestyle best.
What should I consider before purchasing an outdoor kitchen or fire table?
Space, fuel type, and weather exposure are the main factors. Fire tables come in propane and natural gas options, while outdoor kitchens vary in size and configuration. We recommend measuring your patio or deck area and reviewing each product's specifications, and our team can help with any questions about fit or features.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to respond to every inquiry within 24 hours so you can keep your project moving.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.
30-Day Returns
Not the right fit for your space? Eligible items can be returned within 30 days per our Return Policy.
